1. Who is a consumer?

A consumer is defined as a person who buys any product/item or avails a service for certain consideration. Services include Doctor’s Service , repair of any item etc..

2. What is consumer right?

Right to have information about different aspects of goods/items/products or service such as its quality, potency, purity, price and standard etc..

Rights under Consumers Act:

Right to safety:

A person has the right to be protected against hazardous chemicals/processes of products/services.

Right to choose :

The consumer is assured to choose a product/service, where ever possible, to have access to different varieties of goods and services at competetive rates.

Right to be informed :

Access to information is guaranteed to assure the dignity, privacy and self-determination of patients.

Right to be heard :

Consumer has the right to express his openions with out any fear about any product or services or any of his grievances against a product or service.

Right to Consumer education :

Consumer has the right to know the price, quality of the item purchased/services offered, standard trade practices, like warranty period, return policy etc... with which the consumer is informed of the item or services, while making decisions.

Right to seek redressal :

Consumer has the right to seek redressal against any unfair trade practices or unscrupulous exploitaton, which includes a fair settlement of a genuine grievance.

Central Consumer Protection Act-2019..

CCPA [Central Consumer Protection Authority] is formed undrr CCPA Act-2019.

A Complaint can be filed from anywhere such as his work place or residence.

One can seek compensation for harm caused by a product or service rendered, is not as per mutual agreement or as advertised in brochures.

court can refer settlement through mutual agreement or mediation.

e-commerce is also brought under the purview of CCPA act-2019.

Penalties :

District courts –upto 1 core

State courts 1-10 crores

National courts – above 10 crores